core value

Communication: Foundation for Trust

Great communication is a key factor in the success of our clients. In our experience, not only is communication a core value for the PFD team, but we also found it to be a key factor in the success of our clients. We find many CEOs theoretically understand the importance of great communication both internally and externally, however, the execution can be difficult.

Equally, CEOs must communicate with their teams; over-communicating their vision, the core values, where they are focusing, where they are going. It is so important that this type of communication happens regularly. At PFD, we found two tools to be very effective in communicating and aligning our team.

Internal communication is a key factor for team alignment. The first tool that we recommend is a weekly CEO email. This is compiled by the senior leadership team, but edited and sent by the CEO to the entire company on a set schedule every week. Celebrating wins, reinforcing core values, and sharing KPIs can all be populated by the data in Metronome Growth Systems.

The second tool that we found to be very helpful is using growth system software to drive alignment and visibility. In our case, we have had success with Metronome Growth Systems that not only captures the company’s one-page growth plan but it also makes it easy for leaders to update their key initiatives and have awareness of what the rest of the team is working on.

We have found excellent communication to be a key success driver for high growth companies and nurturing the culture as the company grows. This is a core value for the PFD team.

Core Values: Client Value

Client value is all about our clients getting a great return on their investment. Not only financially, but with the time we spend together. Time is one of our most precious and limited resources, and one of the few things we can’t make more of. One of the great outcomes that we see with our clients, and our coaching work specifically, is it frees up time for them to work strategically on the business. It allows their teams to execute so much better, which ultimately gives them more time to be with customers, to be with family and the make time for the other areas of their life that are really important.

A Holistic Approach

As entrepreneurs, we naturally come from an abundance mindset where anything is possible. However, there are two exceptions to that; Time and Energy. Time is finite, and we must be good stewards of our time as well as the time of our team’s time. The second is energy levels, and we as leaders are all wired with different gifts and strengths. This is true of the things that give us energy as well as the things that rob us of our energy. We spend a lot of time helping CEOs build their senior teams, so their leaders are clear on their strengths and are in roles that really leverage their strengths.

What approaches have you found to best recognize your team?