The Ethics of Hiring Well

A teammate (right) and me (left) at Ethics Bowl at the Regional High School Championships, 2016

In college, my friends used to tease me for being an ethics nerd. My love for ethics began back in high school, where I was a part of my school’s inaugural ethics bowl team – even placing at our regional competition in Utah. After high school, I reached out to the staff advisor to join my collegiate ethics bowl team before I even arrived on campus. In ethics bowl, we discussed a multitude of topics, from the ethicality of using beta testing when developing software in self-driving cars, to the treatment of children born with anencephaly, even to the ethics of colonizing Mars. Being a part of these teams and these conversations profoundly shaped my outlook on my life and career and has jumpstarted my curiosity of how to live out as an ethical business leader.

In fact, the ethics of business decisions have been a hot topic on everyone’s mind lately – from discussions on stakeholder theory, to the triple bottom line, to the conscious capitalism movement. Within these broader movements towards business ethics, there are countless topics within day-to-day business activities that need to be explored from an ethical standpoint. One such topic is hiring.

What does it mean to hire well? What are the impacts of hiring well?

Hiring well doesn’t necessarily mean you hire the top graduates from Ivy League schools, nor does it mean requiring experience for entry level positions. What hiring well means is that you answer “yes” to this one question: Knowing what you know now (after a person has been working at your company) would you enthusiastically rehire them? These applicants can come from diverse backgrounds, but they must be a core value fit and do their job well. If someone isn’t a good fit for their job, you can create stress for yourself and other employees who will need to pick up the slack, as well as lost revenue. If someone is not a good core value fit, you run the risk of devaluing your culture, creating frustration, and even driving away some of your employees who are good fits.

 With so much on the line, hiring well is extraordinarily important, both for your business success and to better the quality of life for your employees. At PFD, we recommend the Topgrading Methodology for hiring. The idea behind Topgrading is simple. Most companies hire fast and fire slow, and by doing this, they are hiring and keeping people in their organizations who they wouldn’t “rehire” if given the opportunity. Topgrading adds rigor – it allows those who are making the hiring decisions to truly take their time and consider their candidates. By adding this rigor, we are ensuring that we truly are hiring the right people in the right roles – vastly increasing the success rate hiring from 50% to 90%.  We recommend reading the book Topgrading by Brad and Geoff Smart for more information on this process. 

We’ve talked about the impacts of hiring well, and the process we recommend using for hiring. Now, for those of you who are ethics nerds like me, let’s discuss some ethical theories as applied to hiring.  

Utilitarianism

Quite simply, Utilitarianism asks: what creates the greatest good for the most people, while minimizing suffering? It is also called Consequentialism, because it looks at the consequences of an action to determine its morality.

Under a utilitarian lens, it is a moral imperative to hire well. Taking time to hire well – to have the right people who fit the culture and excel at their jobs – will result in the greatest good for the most amount of people, both in the company and out. As we have described above, hiring poorly can result in stress and frustration to the employees, thus causing harm. Further, assuming the company has some involvement in the community, a mishire can result in lost revenue, thus reducing the number of resources the business has to give back to causes. Conversely, a good hire who fits the culture can add to the quality of life of fellow employees, and can increase our resources to give back to our communities.

Kantianism

According to Kantianism, determining morality means asking ourselves, “if we were to imagine a world where everyone was to do this action, would it still be viable?”  If the action is not viable if everyone were to do it, we have a duty to behave differently. For example, if a manufacturing company were heavily polluting a local river, their actions would be unethical, because everyone polluting a river would make the environment surrounding uninhabitable. Additionally, under this ethical theory, we have a moral duty to treat people with respect, because they are rational thinkers, and never as a means to an end. So, in this theory, it would be unethical for an employer to hire somebody and intentionally grossly underpay their starting salary to save money. That would not be treating them with respect to themselves as rational actors, and they would be using that employee as a means to an end (saving cash).

Under a Kantian lens, it is also an ethical duty of ours to take the time to hire well. We might know a great salesperson who could bring some deals to the company, but doesn’t fit the core values, and according to this theory, we shouldn’t hire them. This is because making exceptions to our hiring process would undermine the duty we had to our other employees, who both fit the culture and do well in their roles. Further, to hire someone into a position or culture that they cannot do well in, is not respectful to them or their time that they spent with you at your company.

 Ethics of Care

Contrasted with the first two theories, this third theory holds that morality is centered on interpersonal relationships, as well as benevolence (or care) is a virtue. Under this theory, the interpersonal relationships that you have with people matter. For example, if you have a long-standing relationship with a supplier (assuming this supplier also acts ethically), this theory contends that you should not switch suppliers just to save a couple of bucks on the cost of goods sold.

Under an ethics of care lens, it is especially important to take the time and effort to hire candidates who fit the culture, and who excel in their jobs. When we hire people, we are making a commitment to their longer-term success. When we hire someone, we can build relationships with them over time, and to create a culture where our employees’ relationships with one another can thrive. To mishire someone can dissolve culture and trust quickly, thereby eroding these relationships.

Of course, we can’t always get the right hires in the right roles 100% of the time, but it is important that we take the time to create hiring strategies and processes in place to maximize our chances of success. If you would like to talk about your hiring process and strategy, we would be happy to talk with you.

Cultivating a Coaching Organization: How to Consider an Action-Oriented Approach to Coaching Employees

Quite obviously, one of the most important things that our employees can do is finish their work.  This being said, one of the things we fail to account for when we coach our employees is the way they get work done. The Conative approach is built on a psychological model of understanding of human attitudes and behavior, that includes how they think (their cognitive function), how they feel (their affective function), and finally, how they get things done (their conative function). The idea behind understanding the conative approach is that we can create understanding and harmony in our productivity. We assume that people get things done in a similar way to us, so when we coach them on projects, we may be taking them through a process that is, at the very least unhelpful, and at the very worst a hinderance to how they are able to get work done.

There are two types of approaches we should consider when coaching our employees in how they do their work: 

1. Coaching specific processes that require uniformity across the company

2. Coaching for projects that require employees to take creative and productive action.

Specific Processes that Require Uniformity Across the Company

For very specific and set processes that need uniformity, we should coach our employees to get things done the same way every time. To illustrate this type of work, imagine if a large restaurant chain left each location and each employee to their own devices to figure out how to cook, clean, stock the kitchen, run the counter, and run the drive thru – on one location, you might get a manager that is exceptional and competent in all these areas, and another, you might get a manager who is inept – leading to wildly different experiences. Typically, these are processes that are necessary and require a specific set of tasks to be carried out in a certain order. They take time, and take practice to get right, but don’t take a lot of brain power to understand. They are the core of your operational excellence. These processes could be creating expense reports, following up with a customer on their order, or filling out paperwork to be in government compliance.

To be effective in coaching:

1. Anyone coaching these processes in your organization (if not you, your COO or managers) should have a good understanding what these processes entail, and why they need to be uniform, so you can explain the importance of precision.

2. These processes are thoroughly taught during an onboarding experience, so your employees have an understanding of them from the onset.

3. Documentation of these processes are easily accessed for employees to refer to. A task-management software might be helpful here to ensure consistency.

4.   These processes have enough detail to make them clear, but not so much detail that they are overengineered. If your process is simple, keep it simple to retain its efficacy.

5. Employees are given consistent and candid feedback – it is better to make small corrections throughout time than having to completely coach someone all over again.

 So those are the processes that require uniformity, what about the projects that have no one right way to get them done? How can you best navigate coaching your employees as they go through these projects? That’s what the next section is about.

Projects that Require Creative and Productive Action

For the projects with no clear answer of how to get them done, coaching get a little bit trickier. These projects really could be anything, like developing a year-long marketing plan, coming up with and testing a new product, or adjusting the client experience and journey. We often assume that, when we are leads on projects, that our employees get stuff done the way that we do. We might not literally believe that, but we tend to act as though it is true.

For example, I have an employee, Emmalee, who has been working for me for several years. The way that we start and complete projects is completely different. The differences in how we work can be extremely valuable, if we are aware of it. If we are not aware of it, we can slip into modes of work that are counterproductive for the other.  For me, an extraordinary amount of my energy naturally goes into innovating. I am constantly looking at the world and coming up with new creative solutions to be able to move our company mission and BHAG forward.  Then, I tend to evaluate what we have, and look for any shortcuts to solutions to avoid eating up valuable time. What I then tend to communicate to my team are bottom-line statements of the big-picture ideas and innovations that I am thinking. Quite clearly, not everybody thinks the same way that I do. Not everybody even begins their creative process with brainstorming, and not many people naturally have their energy going into creating new innovations and ideas. Further, I don’t really care to get too into the details, if I can help it. I just want the overview of what my employees are working on, and I tend to give them very few details when giving them strategic direction for projects.

Now Emmalee, on the other hand, has a more structured approach to her projects. She always begins with creating an outline and / or a plan of attack. She then reviews all of the present data that is available to her – conducting academic research as well as referencing top business books to make sure there is a solid basis for our claims and adjusting to any changes she might find from her original plan. Finally, she’ll review the project to make sure all of the materials therein hold up well.

Now, where can this get tricky? When I give her feedback on her projects, sometimes it involves brainstorming whole new ideas that don’t fit her original plan for her project. Sometimes, that’s helpful, because the new ideas could be better, provide a different prospective, and lead to a better outcome of the project. Other times, that’s unhelpful, because it causes her to go back to the beginning of her productive process, wholly recreating her plan of attack, that didn’t necessarily need to be recreated. If I am unaware of how Emmalee and I work, I have the potential to throw off her productive rhythm by inserting ideas that are challenging to adjust to. If Emmalee is unaware of how we work, because they don’t necessarily fit her plan of attack, she can find herself limiting innovations and ideas, not incorporating them even when they are helpful. If we do not take care to understand each other, there is legitimately a high potential for conflict or unnecessary stress. But, if we do take care to understand how the other gets work done, making small adjustments accordingly, what was once a conflict becomes a superpower. Because we have such different skillsets and modes of working, we can be much more productive, using each other’s strengths to get things done.

For example, while Emmalee is great at creating structure for projects, conducting research and synthesizing information from many different sources, she doesn’t particularly like starting from a blank page. For me, I get energy from starting from a blank page. When we work together, we tend to brainstorm together, and then she synthesizes what we say into an outline from which she can carry the project forward. From then on, I keep in mind the outline she created, so that she can more easily adjust to the changes and new ideas and get her projects done quickly, while still bearing in mind the feedback that I give her.

By taking the time to understand how my employee gets things done, I am able to effectively communicate and provide feedback and direction on their projects that is both helpful and conducive to how my employees do their best work.

To be effective in coaching:

1. Invest in assessment tools that help you and your employees assess their conative approach to getting work done. At PFD, we recommend the Kolbe A Report from Ware Withal.

2. Take time to review the tools with your employees. Your employees better understanding how they naturally get things done will only serve them. Ask them:  How do you deal with information? How do you organize? How do you deal with uncertainty? How do you use your time and energy?

3. Share your conative approach with your employees. Discuss: where might conflicts be? How have differences in the conative approach manifested in the past? Can we use our new understanding of the conative approach to resolve conflicts and better support the employee on projects?

4. Give your employees projects that they are interested in that best suit their conative method.

5. When employees are assigned to projects, their distinct conative approach should be incorporated into the project plans.

As you consider coaching to your employees’ conative abilities, take five minutes to ask yourself and write down:

1. Do I currently try to understand my employees’ conative approach to how they get things done? Do I try to micromanage projects to get done in a certain way? How do I adapt to my employees getting their projects done?

2. What are some tangible things that I can do to steward development in the conative approach my organization?

Purpose at the Center of a Competitive Business Strategy

Model for the Triple Bottom Line

In this day and age, we are coming to understand that the social impact we have as businesses affect our ability to be functioning and profitable businesses. The idea of social responsibility when it comes to business is not new – in fact the idea of corporate social responsibility was created in 1953 by American Economist Howard Bowen, and thus was born the idea that businesses had a social contract with the society around them, and they therefore have an obligation to serve the needs of that society. In the 1980’s, R. Edward Freeman furthered this idea and created stakeholder theory, which modeled out the specific stakeholders and groups (e.g. employees, investors, government, community) to which companies should give regard when it comes to making decisions. In the 1990’s, another thought leader like John Elkington created the idea of the Triple Bottom Line that specifically looks at a business’ impact on people, profit and planet. This means that a company’s financial, social, and environmental performance is intentionally measured over time, to truly account for the full cost of doing business and to understand how we can improve our business functioning. Long story short: we’ve known about our companies’ responsibilities to the community and world around us for nearly seventy years, at the time this book is being written. We have made continual improvements and advancements to our understanding of these ideas of social responsibility, and it is becoming a necessary consideration to how we operate our companies.

The idea has been that corporations exist to maximize shareholder value, but corporations are starting to realize that if you only focus on [financial returns], you create resistance for your growth, and that diminishes shareholder value over the long run. A smarter strategy is one that creates wealth by benefiting other stakeholders. When your growth is good for the community, employees, customers, government, the country, environment, the world, and thereby good for shareholders, that is the ultimate strategy, because everybody wants you to win. - Kaihan Krippendorf

In my quest to understand how love and service can impact business strategy and operations, am presently inspired by new research coming out of Oxford in partnership with Mars, Incorporated on the Economics of Mutuality (EoM). I would argue EoM is a better, more advanced version of the stakeholder model.

A Simplified Model for the Economics of Mutuality - with purpose at the center

In Economics of Mutuality, a key question that is asked is, “what is the right amount of profit for a business to make?”, and it contends that maximum profits are not the “right amount of profits. This aligns with the stakeholder model, and it goes one step further. According to Dr. Jay Jakub, the Senior Client Advisor, Chief Advocacy Officer at EoM, Incorporated and pioneer in research regarding the economics of mutuality, the purpose of business is to create profitable solutions for the problems of people and the planet. In my understanding, this model differs from the stakeholder model in one key aspect: instead of viewing various stakeholders in relation to the firm, the company views itself as one of the many stakeholders.

Essentially, in this model it is not the business that is central, rather, the larger, societal purpose that the business hopes to advance is central.

This means that the business itself exists to do societal good, and it is a core part of the strategy and day-to-day operations, rather than Corporate Social Responsibility being one of the considerations a business makes in its overall strategy. In this movement, many stakeholder pain-points and motivations are evaluated, and non-fiscal performance metrics are emphasized to ensure that the social good that is being done is measurable. This approach is remarkable because it works. There have been several case studies that have come out of the EoM that have shown that regardless of the market or industry, companies have found success investing in the relationships of employees and the community at large, and this yielded greater financial returns for the business, as well as impressive results across human and social capital metrics. This human-centric approach worked for the distribution of Wrigley products in East Africa, where a new business model was developed to embrace the entrepreneurial spirit of the region, meet unique market conditions, and develop trust in the community. This approach also worked in Panama, where a construction company called Conservatorio was able to engage in projects of urban revitalization without a normal gentrification process, instead helping low-income residents take advantage of the revitalization process while keeping cultural centers intact. This approach also worked for SAP, the ERP system company, where an integrated strategy that focused on economic, social, and ecological consequences of their actions within a larger ecosystem contributed to a better financial performance and more trust in senior leadership.

As it turns out, developing meaningful relationships and being a positive force for good in the lives of your employees and your community is a viable business strategy – regardless of the industry we are in or the market we have.

When we take the time to truly humble ourselves, to understand how our actions impact the broader society in which we operate, and to actively choose to love and serve people around us, people will notice, and they will want to see us succeed.

The Talent Flywheel: The secret to creating a repeatable talent recruitment and development process

TRANSCRIPT:

One of the things that we have seen with a lot of CEOs in the marketplace these days, is that they have not developed a repeatable process to find, select, and develop great talent. As a result, their impact and their growth, while okay, is far less than it could be. One of the things that we've seen in our Scaling Up practice, and all the great clients that we get to coach, is leadership is key. It's all about finding, developing, growing, and retaining the absolute best players out there. 

So, we have put together a tool called the Talent Flywheel. Many of you may be familiar with the great work that Jim Collins has done on strategy flywheels to drive growth, and so we’ve found you can take the same core of that tool and apply it to the people in your team to drive incredible growth.  The purpose of this Talent flywheel is to get clear about the key steps on recruiting, selecting, developing and retaining the right leaders in the right roles, so it becomes a repeatable process for your organization. We want you to be able to get the best leaders into these roles that tie to their superpowers to drive your growth and fully realize your vision.

Step 1: CEO is accountable for stewarding culture and overcommunicating

The first step of a talent flywheel belongs to you as the CEO. It is so key that you steward your organization's culture. A key element of that includes: being very clear with your senior team what your organization’s core values are. They should understand the principles that guide every decision you and your team make. As you work to discover those, to reinforce them, and to cascade them down in the organization one of the key steps is to overcommunicate those core values. Repeat yourself so many times until your team is making fun of you -  that's how you know it's starting to set in.

Step 2: Learning and growth mindset and culture

The second step is stewarding and developing a learning and growth mindset and all of your people. It is key that when you're bringing new leaders into the company that they have a learning mindset. Any great scaling up company is a learning organization. We all constantly need to be growing and learning as the world is constantly changing all around us. All the information we need is out there is just a click or two away, but if we're not asking the right questions, if we're not using a learning mindset, our growth is going to be so much slower than it could be - and a lot less fun. 

Step 3: Unique and valuable employee experience

The third key element of the talent flywheel is making sure to create and reinforce a unique and valuable employee experience. If you think back to some of the key elements of your company strategy, we want to make sure we have a strategy that's unique and valuable to your core customer. The same logic applies to your employees. You will  want to make sure that you are selecting the best talent you possibly can that fits your culture, and once you got them you want them to stay. You want to go off for them things that are valuable to your employees that no one else. It's a key part of reinforcing the culture and thinking about your overall employee experience. What are your benefits? What is the work environment like? How are you investing in their growth? How are you making sure they've got a better future and they have today? As you look at these different things that you're doing for your employees, make sure you are offering them, individually and especially collectively, a set of benefits and opportunities that no one else can. If they are the right fit for your organization, this will help ensure employee retention, as they will never want to leave.

Step 4: Clear strategic direction from the senior team 

The fourth step to the talent flywheel is ensuring you have a clear and focused strategic direction from the senior team. Right now with all the uncertainty out there, there's unlimited opportunities and possibility for growing your organization; however, if every senior leader has a different vision for where you're going and what success looks like, your growth will be slowed, it will be more political, and it will be a lot less fun. So it is really critical to spend the time with your senior team on your strategy. We recommend, either two days a quarter or at least a half day per month, that you spend the time to clarify and reinforce your culture, that you get so clear what mountain is it that we are climbing, and for the current quarter, how do we stay focused on those opportunities that will lead to our greatest growth. It is important that the senior team do this collectively. While the CEO can help guide this, this needs to be a collaborative effort, because the process that your senior team goes through to create this focused strategy is just as important as the outcome.  This is because this process creates buy-in to ensure good implementation of the strategic plan.

Step 5: Transparency: KPIs and brutal facts

 The fifth element of the Talent Flywheel really caters to what A-Players want. A-Players want to win, and they want to know the difference they're making individually and collectively. So this step is really important. Where the leadership team is focusing, those metrics must be very visible so that everyone can track the progress of what's working and what's not working.  If there are brutal facts (i.e. any material fact that could impact business operations) and there will always be brutal facts, it's so important they get raised. When brutal facts surface, we can deal with them. They may reflect great challenges and they capture huge opportunities in front of us - or both. As we surface the brutal facts, we can identify them, we can figure out what the plan is to take advantage of them, and we can be successful together. We can surface these facts to drive rigorous discussions  with the leadership team, and align to this strategic direction that we discuss the previous step, so that we never lose sight of where we're going and that we will prevail in the end.

Step 6: Videos and stories that reinforce the core values told with emotion

With all the work that you've done to steward and reinforce the culture, to set a clear strategy, to bring the right people into the organization, and to have that learning mindset, step number six is where it starts coming together. This is where we start having great stories of impact that allow future A-Players to find your team, and to want to join your team as they realize you have a very unique and valuable employee experience for them.  This step will also allow you to  leverage all this talent that you have internally, because your current A-Players will know who the other A-Players are out there. They know who their friends are, and they will recruit them because they want to be around other A-Players. Making sure you have a process for your A-Players to refer other A-Players to your organization is absolutely key, because this will help them to take ownership of the recruiting and selection process to make sure we are bringing the right people in the organization to fuel our growth.

Step 7: Repeatable, strong, applicant pools: Topgrading, Job Scorecard, and referrals

Step number seven is all about making this a repeatable process which is so key for our growth. Right now, we know we're going to go fishing every time that we need great talent that are also a good cultural fit, which takes time and energy. As we get the flywheel moving, we will spend less time and energy on each candidate. As the CEO, you should always be recruiting, and your senior team should always be recruiting. When you come across great talent, make sure to get their contact information - reach out to them and put them early on in the process to start seeing your core value videos and the other ways you will be able to signal to them what do you unique and valuable experience it would be for that applicant to join your organization. Having a  strong pool is critically important, and how we screen is just as important. We have had tremendous success both internally and with our clients using the Topgrading process. The Topgrading process brings a whole new level of rigor to hiring. Many companies tend to hire quickly and fire slowly - on average are getting a hire right about half of the time. This is not good for the company and it's not good for that applicant.  With Topgrading, we see our clients getting much closer to a 90% success rate in hiring, and with the cost of a bad hire at 10 to 14 times their salary, getting this right is critical. 

Using the Talent flywheel is so key for your future growth and success. The Talent Flywheel will give you a repeatable process to identify, select, develop, and retain the top talent that you will need to make the impact that you want to in the world.

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How We Can Use Covid-19 as an Opportunity to Create a New, Better Normal

At this point, we have heard repeatedly that Covid-19 has created a ‘new normal’. Implicit in this concept of this ‘new normal’ is fear – fear that we will not recover from this crisis, fear that we will not make it out of this crisis alive, and fear that we will not be able to adapt to and take on the challenges that this crisis-induced ‘new normal’ poses.

But what if we used Covid-19 as an opportunity to create not only a new normal, but a new, better normal?  

We seem to have this collective nostalgia for the old normal, before this giant mess occurred. But in the midst of this unprecedented mess, we also have the unprecedented opportunity to reflect and ask ourselves – was what we were doing really working? Not only do we have the opportunity to ask these important questions, but we can also take this time to rethink how we are running our businesses to create new and better experiences for our employees and community overall.

One major theme of this new normal is isolation. In response to this virus, we have created measures where we isolate ourselves away from our friends and workspaces to prevent the spread of the virus. Importantly, I am not advocating for rash and unwise decisions to be made when we regard isolation as we move through this post Covid-19 world; rather, I would like to discuss isolation in an honest way that brings to light just how much isolation impacts us, so we can include it in the conversation going forward.

When we think of isolation, we don’t give it the credit it deserves in how it impacts us. We often regard experiences of isolation as “painful”, but we tend to consider this sort of pain as more abstract or metaphorical, separating it from other types of pain (i.e. physical pain) that we experience. Sure, we acknowledge that isolation isn’t ideal, but when we feel the impacts of isolation and loneliness, we don’t tend to name isolation as the problem – we internalize the blame, and we think that there is something wrong with us for feeling the way that we do. We might think that we should be able to handle the inconvenience of isolation without much of an issue, but our brains disagree. They simply don’t work that way.

Ample evidence exists to show just how detrimental isolation can be. The pain arising from isolation is a legitimate type of pain, and it is more similar to physical pain than we once might have thought. Modern neuroscience backs this up: Functional magnetic resonance imaging (fMRI) tests show that the pain associated with social exclusion and isolation closely resembles physical pain, as the same neural pathways are activated. This means that our brains have a hard time telling the difference between physical pain and social pain because it is registered in the same place. Further, isolation and loneliness has been shown to have long-term mental and physical health effects. When we say that isolation is painful, we are not talking about some abstract pain that we should be able to ignore. We are talking about real, concrete pain that we have been able to see in our brains. This world of isolation that we have created is incredibly painful to live in.

But is this painful isolation just a consequence of this post Covid-19 ‘new normal’?

No, it isn’t. We were isolated long before Covid-19, we just tended to ignore it and not take it seriously. In fact, one study from NPR shows that loneliness was on the rise in the United States long before the virus hit our shores – as more than three in five Americans reported feeling lonely in 2019 – one report even showing a 13% rise in loneliness from 2018. Isolation was already trending upwards, but we are now forced to look at it in a more brutal and honest way.

What is also important to note about the modern science about loneliness and isolation is that it does not prize just any connection over no connection. In fact, parallel to the studies on isolation are studies on exclusion, which show that if we feel excluded from the people around us, we experience the same neurological response of pain in our brains. Intuitively, we know this to be true as well. We’ve all been in these super toxic environments, and even if we are surrounded by people, the lack of meaningful connection in these situations is also isolating and painful. In fact, the same NPR study mentioned earlier cites modern workplace culture as a potential contributing factor to our increased loneliness. What we really need is positive connections where we can empower others and be empowered, and foster growth for ourselves.

This photo was taken from our May 2019 Workshop with Shannon Susko, before the pandemic hit and social distancing measures were put in place

So how do we create a new, better normal out of this isolated one?

We can use our businesses as a force to make real, positive changes in the lives of our employees by fostering a culture in which positive relationships can be formed. The average American works about 90,000 hours in their lifetime – so if you and your employees are having to deal with a painful, isolated, and toxic work environment, it is very unlikely that you can live a positive, fulfilled life. What we need to do is create work environments that foster meaningful connection – both inside our companies and out.

We can do this by:

• Focusing on the foundational elements of our business – our core purpose and core values – so we can intentionally create a culture that is meaningful to us.

• Intentionally hiring and training people to create a positive and empowering culture that people love to come to every day.

• Giving back to the community especially in times of need, so we can create meaningful connections between our business and the broader community.

• Taking care of yourself and your employees by creating intentional peer relationships with other forward-thinking CEO’s that you can trust. At PFD, we offer both Comprehensive Coaching Services as well as a CEO Growth Forum to build a community and support around you to tackle isolation to help you thrive

Covid-19 has given us a brutally honest lesson in isolation, which, frankly, is a problem that we have been ignoring with for a long time. However, with this unprecedented virus comes an unprecedented opportunity to rethink how we are doing business, so we can create a new, better normal together.  

If you are interested in learning more about our comprehensive coaching engagement that will give you support as you navigate Covid-19 and scale your business, click here to schedule a call:

If you are interested in learning more about our new CEO Growth Forum, that will build a trusted peer community of CEOs around you, click here:

Creating Quarterly Themes to Strengthen Team Morale

As we all think about transitioning to what the “new normal” is, while being physically apart, it is still beneficial to motivate your team towards your company’s Core Purpose. Regardless of what the world looks like, your employees want to be seen and inspired. Quarterly themes can do that, while moving your business forward. Gather a representative from each department, and/or your leadership team, for a quick 45 minute pow-wow to discuss and figure out a theme that your team can rally behind.

The most important thing to remember while developing a theme is that it should create a “win x4” mentality: a win for the company, a win for the customers, a win for the employees, and a win for the community.

Being dubbed “Theme Queen”, there are some learnings and examples I’d love to share with y’all. This 9 minute video (yes, sounds long but is packed full of knowledge bombs!) will explain the suggested steps below in more detail and give you examples along the way! - Developing a Theme for Your Team

Step 1: Quarterly Priority/Focus & Timeline - Indicate the priority, or metric, for the quarter, that as a company, you want to focus on. Then decide what success looks like at the end of the quarter if you hit that goal/target.

Step 2: Actions/Game-ify - Decide how people can get involved and what they can do to reach the target number or desired outcome. In other words, the actions that will drive results.

Step 3: Name - Brainstorm 8+ names for the theme, and choose the best one.

Step 4: Reward/Celebration - Decide on the reward/celebration if your team hits the theme goal/target. This does not have to be monetary, choose something that gives back to the community or gets your team together in one place!

Step 5: Visual - Brainstorm what the visual scoreboard will look like.

Step 6: Owner & Theme Team - Assign the theme owner and their “theme team”. They can even create a fun name for themselves. I’ve heard, “Culture Crusaders”, “Dream Team”, “Theme Queens”... They will be responsible for sharing the visual and the progress being made weekly. This is a great way to give team members responsibility.

Step 7: Rollout Date - Put a rollout date on the calendar and send out calendar invites to the whole organization. You’ll be rolling out the details: what, when, how, why, etc. Inspire the team at this event!

Step 8: Theme Team Makes a Plan - The theme team needs to get together again to create their plan and delegate who is doing what. 

If you would like help figuring out a theme that is right for your team, don’t hesitate to reach out. I am always happy to lend a hand.