The Market Advantage of Authenticity in Purpose

As business owners, we know it is quite disappointing when companies with promise prove themselves to be untrustworthy. We know the feeling – opening up our news apps to see a front-page headline of a company with great potential get caught up in a scandal. The large , public scandals, combined with mass layoffs in the pandemic, have created a more hesitant and market that is more distrustful of the business landscape overall.

A photo of PFD team members, and key partners, enjoying a hike in Colorado

How does your company stand out in such a market? Authenticity in purpose. Find out how you want to serve the community, authentically and wholeheartedly pursue that mission, and consider all stakeholders in decisions. Consider this quote:

“The idea has been that corporations exist to maximize shareholder value, but corporations are starting to realize that if you only focus on [financial returns], you create resistance for your growth, and that diminishes shareholder value over the long run. A smarter strategy is one that creates wealth by benefiting other stakeholders. When your growth is good for the community, employees, customers, government, the country, environment, the world, and thereby good for shareholders, that is the ultimate strategy, because everybody wants you to win.”

— Kaihan Krippendorff

Genuinely investing in a purpose and mission, and authentically serving others, is a way you can build trust and loyalty with customers. However, cultivating authenticity is not easy – it takes real, disciplined work and intentional thought.

To cultivate authenticity in your business, you will need to:

Decide what’s most important to you.

While the needs of all stakeholders should be taken into consideration, every business can focus on a specific core purpose and cause. For example, while every business can take strides to reduce their carbon footprint, and source ecofriendly products, Patagonia has taken environmental conservation to heart, making their activism and ecofriendly practices a central part of their day-to-day operations. Conversely, another wonderful company, Capital III, leverages their portfolio companies to transform the lives of prisoners – employing them with good jobs, conducting leadership and skills training, and helping to ensure successful reentry. Both companies excel in their respective missions – contributing positively to the world that we live in. To help you understand where you want your business to make the most impact, check out our Legacy Vision tool.

Create accountability.

The next step in cultivating authenticity is to create systems of accountability, both in your personal leadership development and in your business.

1. Accountability in Personal Leadership Development.

   The most effective way to cultivate accountability in personal leadership development is to get yourself into a peer group of similar business leaders. This peer group (also called a cohort or mastermind group) should consist of people who share the same experiences to mentor one another. These people should have similar goals of service as you, who will support you in your challenges, and who keep you in check to your moral obligations. They are the people who will candidly share their experiences and wisdom, to not only help you learn quicker, but also give input to make more holistic well-rounded decisions.

2. Invite relevant stakeholders to the table for decision making.

   In creating systems of accountability for your business, it is important that you give the people that are impacted by your decisions a chance to voice their opinion. For example, Monty Moran, when he was Co-CEO of Chipotle, made it a priority to visit as many restaurant locations as possible, talk to the workers there, and from that develop his priorities. With consideration of his employees, Monty then developed a managerial pipeline, creating better opportunities for employees to advance with Chipotle. This simple act of having real, authentic conversations about the needs of employees, and following through with programs to benefit them, creates a level of trust and shows authenticity in caring.

Own up to past mistakes and learn from them

Companies are run by humans. As such, no leadership team will produce 100% perfect decisions. Perhaps, before the Covid-19 pandemic, your team was pursuing an aggressive investment strategy, reducing your cash on hand, so when the recession hit you had to terminate the employment of some people. If your company really cares about your employees, and you found yourself in this situation, let the employees impacted know that you recognize your mistake, and that you apologize for the way that mistake affected them. Then, you could put genuine effort into helping them in finding a new position. Chances are that the candor with which you approach this situation will soften the frustration and hurt the employee may feel. In the future then, you could potentially learn to make sure to have more cash on hand to mitigate risk, or not overextend on payroll. While we will inevitably make mistakes, it is important that we learn from them and strive to be better in the future.

With these three considerations, we can strive to create better, more authentic businesses that our customers, communities, and employees can trust.

It’s Time to Strategize Self-Care. Your Leadership depends on it.

We are living in an era where stress is the norm. At PFD, we recognize that there are numerous stressors in our own lives, including but not limited to political, social, and cultural upheaval, the continued economic hardship, as well as our own individual challenges. At PFD, we are also deeply saddened by the terrible acts of violence that have happened across the country, as well as in our own community in Boulder, Colorado. To add extra pressure, we know business leaders feel continual and immense pressure to lead well in order to be able take care of the people they employ, as well as the broader community. These stressors accumulate fast – in the past couple of months, 84% of adults said they experienced at least one emotion tied to prolonged stress – like anxiety (at 47%) sadness  (at 44%) and anger (at 39%). Further, 67% of people in the United States said that the challenges they face are overwhelming. There’s no way around it – we are facing an inordinate number of stressors that affect our ability to lead and live stable, healthy lives.

 As leaders, we are also prone to sacrificing our mental and emotional well-being to try to serve those around us. We do this because we know what’s at stake – we put in the extra hours and take the personal sacrifice to protect our team. While this quality is admirable, we are at risk for depleting our time and energy at unsustainable rates. We know that we cannot to pour from an empty cup, without taking time and refill it. In the past year, we have gone through so much, collectively and individually. This being said, there are definitive ways that we can refill and rejuvenate ourselves to be able to bring our best selves to our leadership positions.

Plan on sleeping

A third of your day should be dedicated to resting. It may sound simple, but we often neglect our sleep in favor of other activities; however, sleep is extraordinarily important. Consider these facts:

• Good sleep can improve concentration and productivity

• Sleep is important to regulating mental wellness. Mental health issues, like depression are strongly linked to poor sleep quality and sleeping disorders.

• Sleep is important to regulating health. Poor sleep is linked to increased inflammation (like Chron’s disease), a greater risk of heart disease and stroke, and even a greater risk for type 2 diabetes.

• Sleep is important to your emotional and social interactions –poor sleep can reduce your social skills and ability to recognize emotional expressions in others.

Try these strategies for setting yourself up to sleep well:    

• Go to sleep and get up at the same time every day – this will help set your body’s circadian rhythm.

• Control your technology and light exposure. Using bright screens within 1-2 hours of your bedtime, can negatively impact your ability to fall asleep

• Exercise during the day – even light exercise can improve sleep quality

• Be mindful about what you eat and drink – caffeine, nicotine and alcohol, sugary foods, as well as eating big meals before bedtime can all disrupt sleep

• Wind down at night. Creating a nighttime routine can help you calm down at night more effectively.

Create mindfulness around media consumption 

We as people tend to have a desire to be informed. When we turn to the news or our social media feeds, we are tuning into the lives of the people we care about or admire, or the major events in our community and the world at large. This is not inherently a bad thing, but it doesn’t take an expert to understand that an excess of media is detrimental. For several years now, we have been coming to understand the adverse impacts of social media, in that it is deliberately designed to be addictive, with features like the ‘like’ button, consistent alerts, and the ‘infinite scroll’, and heavy social media use is linked to increased stress, anxiety, depression, isolation, and feelings of loneliness. Similarly, constant access to negative and alarmist news media can take a similar toll. When our bodies sense a threat, our brain activates our flight or fight response – even if the threat is being relayed to us through our televisions and news applications.  Consuming news can cause our brains to release stress hormones, like cortisol and adrenaline, and prolonged exposure can lead to an increase in fatigue, anxiety, depression, and sleep loss.

            Because we should be informed, but overconsumption can cause harm, we should employ strategies to moderate our exposure to media. These strategies could be:

• Limit your time on news each day. Rather than having the news be background noise, take no more than 30 minutes each day to catch up with what has been happening in the media and on social media.

• Create list of “purposes” around your different media outlets. When you define a purpose for each piece of media, limit your consumption of that media to that purpose. If your main goal for using Facebook is to catch up with close friends and family, edit your notification settings to just to see when they post, rather than aimlessly scrolling around the site. If your main goal for going to a news site is to get business-related news and economic forecasts, but you find yourself mindlessly frequenting the celebrity gossip columns, create the intention to change your consumption habits.

• Acknowledge your emotions when consuming media. If you are feeling particularly pessimistic or angry one day, it might be a better strategy to avoid the news that day.

• Subscribe to a reputable newsletter or podcast. Rather than flipping through different news channels and sites, a newsletter or podcast that summarizes the large news stories for that day inherently limits your time and contact.

• Do something healthy after you watch the news. Because the news can be a stressor, following your news consumption with healthy action can reduce your stress and the adverse impacts of the news. These activities could be exercising, taking a walk, talking to a friend, or working on a hobby.

Schedule your routines

            At PFD, we are proponents of routine. As leaders, we often face unpredictable situations that require creative action and solutions. Because these situations can be energy-depleting, we encourage you to create structure in your day to replenish your energy and mental wellness. Routines have been linked to better stress levels, sleep, health, and self-esteem.

Try these strategies to improve routine in your life:

• Write out the specific steps in your routine and schedule those routines in your day. By writing down the steps, you are taking the first steps to making these routines an actionable part of your day.

• Begin your day with an intentional routine. For more information on an effective routine that sets the tone of your day, check out this blog.

• Make sure you include getting outside and exercise into your routines. These activities have been linked to decreased stress and overall improved health, and are therefore crucial to maintaining resiliency in our lives.

• Cultivate mindfulness as a part of your routine. Taking time out of your day to meditate or engage in another mindfulness activity can help relieve stress and improve focus and productivity.

In a world of continued stress, it is crucial we continue to engage in self-care activities so we have the bandwidth to lead our teams and communities well.

Cultivating a Coaching Organization: How to Consider an Action-Oriented Approach to Coaching Employees

Quite obviously, one of the most important things that our employees can do is finish their work.  This being said, one of the things we fail to account for when we coach our employees is the way they get work done. The Conative approach is built on a psychological model of understanding of human attitudes and behavior, that includes how they think (their cognitive function), how they feel (their affective function), and finally, how they get things done (their conative function). The idea behind understanding the conative approach is that we can create understanding and harmony in our productivity. We assume that people get things done in a similar way to us, so when we coach them on projects, we may be taking them through a process that is, at the very least unhelpful, and at the very worst a hinderance to how they are able to get work done.

There are two types of approaches we should consider when coaching our employees in how they do their work: 

1. Coaching specific processes that require uniformity across the company

2. Coaching for projects that require employees to take creative and productive action.

Specific Processes that Require Uniformity Across the Company

For very specific and set processes that need uniformity, we should coach our employees to get things done the same way every time. To illustrate this type of work, imagine if a large restaurant chain left each location and each employee to their own devices to figure out how to cook, clean, stock the kitchen, run the counter, and run the drive thru – on one location, you might get a manager that is exceptional and competent in all these areas, and another, you might get a manager who is inept – leading to wildly different experiences. Typically, these are processes that are necessary and require a specific set of tasks to be carried out in a certain order. They take time, and take practice to get right, but don’t take a lot of brain power to understand. They are the core of your operational excellence. These processes could be creating expense reports, following up with a customer on their order, or filling out paperwork to be in government compliance.

To be effective in coaching:

1. Anyone coaching these processes in your organization (if not you, your COO or managers) should have a good understanding what these processes entail, and why they need to be uniform, so you can explain the importance of precision.

2. These processes are thoroughly taught during an onboarding experience, so your employees have an understanding of them from the onset.

3. Documentation of these processes are easily accessed for employees to refer to. A task-management software might be helpful here to ensure consistency.

4.   These processes have enough detail to make them clear, but not so much detail that they are overengineered. If your process is simple, keep it simple to retain its efficacy.

5. Employees are given consistent and candid feedback – it is better to make small corrections throughout time than having to completely coach someone all over again.

 So those are the processes that require uniformity, what about the projects that have no one right way to get them done? How can you best navigate coaching your employees as they go through these projects? That’s what the next section is about.

Projects that Require Creative and Productive Action

For the projects with no clear answer of how to get them done, coaching get a little bit trickier. These projects really could be anything, like developing a year-long marketing plan, coming up with and testing a new product, or adjusting the client experience and journey. We often assume that, when we are leads on projects, that our employees get stuff done the way that we do. We might not literally believe that, but we tend to act as though it is true.

For example, I have an employee, Emmalee, who has been working for me for several years. The way that we start and complete projects is completely different. The differences in how we work can be extremely valuable, if we are aware of it. If we are not aware of it, we can slip into modes of work that are counterproductive for the other.  For me, an extraordinary amount of my energy naturally goes into innovating. I am constantly looking at the world and coming up with new creative solutions to be able to move our company mission and BHAG forward.  Then, I tend to evaluate what we have, and look for any shortcuts to solutions to avoid eating up valuable time. What I then tend to communicate to my team are bottom-line statements of the big-picture ideas and innovations that I am thinking. Quite clearly, not everybody thinks the same way that I do. Not everybody even begins their creative process with brainstorming, and not many people naturally have their energy going into creating new innovations and ideas. Further, I don’t really care to get too into the details, if I can help it. I just want the overview of what my employees are working on, and I tend to give them very few details when giving them strategic direction for projects.

Now Emmalee, on the other hand, has a more structured approach to her projects. She always begins with creating an outline and / or a plan of attack. She then reviews all of the present data that is available to her – conducting academic research as well as referencing top business books to make sure there is a solid basis for our claims and adjusting to any changes she might find from her original plan. Finally, she’ll review the project to make sure all of the materials therein hold up well.

Now, where can this get tricky? When I give her feedback on her projects, sometimes it involves brainstorming whole new ideas that don’t fit her original plan for her project. Sometimes, that’s helpful, because the new ideas could be better, provide a different prospective, and lead to a better outcome of the project. Other times, that’s unhelpful, because it causes her to go back to the beginning of her productive process, wholly recreating her plan of attack, that didn’t necessarily need to be recreated. If I am unaware of how Emmalee and I work, I have the potential to throw off her productive rhythm by inserting ideas that are challenging to adjust to. If Emmalee is unaware of how we work, because they don’t necessarily fit her plan of attack, she can find herself limiting innovations and ideas, not incorporating them even when they are helpful. If we do not take care to understand each other, there is legitimately a high potential for conflict or unnecessary stress. But, if we do take care to understand how the other gets work done, making small adjustments accordingly, what was once a conflict becomes a superpower. Because we have such different skillsets and modes of working, we can be much more productive, using each other’s strengths to get things done.

For example, while Emmalee is great at creating structure for projects, conducting research and synthesizing information from many different sources, she doesn’t particularly like starting from a blank page. For me, I get energy from starting from a blank page. When we work together, we tend to brainstorm together, and then she synthesizes what we say into an outline from which she can carry the project forward. From then on, I keep in mind the outline she created, so that she can more easily adjust to the changes and new ideas and get her projects done quickly, while still bearing in mind the feedback that I give her.

By taking the time to understand how my employee gets things done, I am able to effectively communicate and provide feedback and direction on their projects that is both helpful and conducive to how my employees do their best work.

To be effective in coaching:

1. Invest in assessment tools that help you and your employees assess their conative approach to getting work done. At PFD, we recommend the Kolbe A Report from Ware Withal.

2. Take time to review the tools with your employees. Your employees better understanding how they naturally get things done will only serve them. Ask them:  How do you deal with information? How do you organize? How do you deal with uncertainty? How do you use your time and energy?

3. Share your conative approach with your employees. Discuss: where might conflicts be? How have differences in the conative approach manifested in the past? Can we use our new understanding of the conative approach to resolve conflicts and better support the employee on projects?

4. Give your employees projects that they are interested in that best suit their conative method.

5. When employees are assigned to projects, their distinct conative approach should be incorporated into the project plans.

As you consider coaching to your employees’ conative abilities, take five minutes to ask yourself and write down:

1. Do I currently try to understand my employees’ conative approach to how they get things done? Do I try to micromanage projects to get done in a certain way? How do I adapt to my employees getting their projects done?

2. What are some tangible things that I can do to steward development in the conative approach my organization?

Get Outside: How to Cultivate Resilience in Your Life by Simply Spending Time in the Great Outdoors

With winter approaching and the days getting colder, we have the tendency to want to stay inside – cozy up against the fireplace and hunker down. At PFD, we ask that you fight the urge to remain indoors, as time spent outside can have astronomical effects on our health and well-being. This can be especially helpful in this time in which stress is especially pervasive.

It should be known that we are not suggesting that we should forgo precautions against the Coronavirus pandemic, but, we know that there are ways we can safely engage in activities outside. In fact, since the Covid-19 virus is spread through respiratory droplets released into the air, studies show that you are more likely to catch this disease when you are indoors, because you are inhaling shared air. When you’re outside, fresh air is moving and dispersing these droplets, making you less likely to catch the virus. With the proper precautions (i.e. social distancing, going to non-crowded areas, practicing good hand hygiene), spending time outside can be a low-risk way of rejuvenating to be able to bring your best self to your work and your life.

THE HISTORY

There is a rich history of peoples’ connection to the land, whether it be illustrated through indigenous ceremonial practices, the writings of Ralph Waldo Emerson, or otherwise. I would like to highlight a specific movement, however, beginning just decades ago that aimed to study in an interdisciplinary way the connection between nature and our well-being. This study is called Shinrin-Yoku, otherwise known as Forest Bathing, and it originated in Japan. While Shinrin-Yoku can be a meditative, intentional practice with specific steps, you can experience it in its most basic form: giving yourself time to meander through the outdoors – seeing, smelling, touching, and listening to what it has to offer. Simply put: Go outside and be present to your experience there.

According to a 2001 EPA study, the average American spends 87% of their time inside a building, and 6% of their time inside a vehicle. While numbers have likely shifted over the years, they still paint a telling picture: we have created a culture in which we spend time indoors, and we have thus lost a lot of amazing benefits that the outdoors can provide us.

PFD Group Team Activities - socially distanced paddleboarding

EFFECTS OF BEING OUTSIDE

While we often feel refreshed after spending some time outside, we often underestimate the true benefits that this time can give us. We put off our time outside – making second priority to our work and the other priorities in our lives. While this is understandable, spending time outside can cause physical reactions in our bodies that can make us more present and therefore more effective in our home and work lives.

Some of the greatest benefits of being present outside (Shinrin-Yoku) are:

1. Stress reduction: Stress is linked to the production of the hormone cortisol. While this hormone is helpful to create energy and focus in short bursts, prolonged periods of cortisol-dependence can deplete our ability to be resilient. Prolonged stress can lead to an increased risk of heart disease, sleep problems, weight gain, etc. It can cause us to feel exhausted and more distracted. During this pandemic, economic crisis, and continued uncertainty, and it is critical we take the necessary steps to improve our levels of stress.

2. Reduced depression & anxiety: Studies have shown that as little as 30 minutes practicing Shinrin-Yoku can reduce depression. Spending this critical time outdoors can also reduce our anxiety and tension, which is critical during this time.

3. Boosted Immune system: Trees produce phytoncides, which studies have linked with strengthening our immune system. Being in proximity to phytoncides causes your body to release white blood cells – our bodies’ natural ‘killer’ cells –  by up to 50%, which can boost our ability to fight viral pathogens as well as cancer.

In my own personal life, spending time outdoors has been paramount to how I have adjusted to this “New Normal” during this pandemic. Anyone who knows me knows that in pre-pandemic circumstances, I love to travel, and you would frequently catch me on an airplane. However, with this pandemic and travel restricted, I have had to find a new past time to get me out of the house. With this, I have found that camping with my family has been transformational to maintaining my health and well-being. Instead of wishing I could still be a globetrotter, I leaned into the blessings that I did have. Without travel, I had much more time to spend with my wife and sons in the beautiful mountains of Colorado. This shifted my mindset – from one mourning the loss of travel to one where I have so much gratitude for the time that I spend with my family.

 In an era of heightened stress, unprecedented mental health crises, and a pandemic, we need to rethink how we spend our time to fight against these challenges. Spending time outside can be critical to reducing our stress, overcoming mental challenges, and boosting our immune system. While this time spent outside is not an end-all solution, it can give us a fighting chance against these challenges.

ACTIONABLE STEPS YOU CAN TAKE

1. Do your research - figure out the risk levels of your favorite outdoor activities, and plan to engage in the activities that have lower levels of risk

2. Take breaks from work in the outdoors and green space. Go for a walk outside, or sit in your backyard to spend some time in nature

3. Decorate your indoor space with plants and pictures / paintings of nature – even if you can’t make it outside, incorporating greenery into your workspace can give you increased benefits as well.

4. Encourage your team to go outside. By giving your team tools to reduce their stress, you can better your workplace culture.

5. Schedule time to escape to the outdoors. We know that it is difficult to make it outside during this time, but at PFD, have created a tool that will help you schedule in and protect much needed time to recharge.